Attendance and Appearance

Attendance, Absence and Tardiness 

Good attendance is essential to the success of WokChow. Every Team Member is expected to be ready to begin work at their scheduled time and in appropriate work attire. If, for some reason, you are unable to report for work, you must call and speak only with a Manager. If you expect to be late, please contact Management and notify them of when you will be arriving.

It is expected that you will be ready to work at your scheduled in time.   This means your clocked in and at your designated position as the schedule dictates.

Should you need a shift off, you should utelize the When I Work app that you have been shown upon hiring.  This is the tool you use to trade shifts, request off, etc.   Should you need a last minute shift off after the schedule is written, it is your responsability to get that shift covered.  Please note that verbal shift exchanges are not allowed.   You must go thru When I work or in extreme cases a member of management.

Excessive absenteeism and/or tardiness will be dealt with through corrective action and could result in termination of employment. You may be asked to provide proof of medical treatment for absences due to health reasons. A Team Member who is absent for a SINGLE shift without notifying a Manager is considered to have voluntarily quit and will be removed from the schedule. 

Personal Appearance and Grooming Policy 

WokChow Team Members have direct contact with Guests or potential Guests on a daily basis. Increasing business patronage and the successful delivery of food and services require that our Guests see our Managers and hourly Team Members as well-groomed and professional. All Team Members are expected to observe and maintain proper attire and proper habits of personal grooming and hygiene, which includes the following;

• Clothing shall adhere to the established WokChow work attire guidelines and shall be professional, clean, neat, and well pressed.
• Hair shall be neat, clean, trimmed and styled to present a well-groomed appearance.
• Extreme hair colors or styles are prohibited.
• Men’s hair may touch the top of the shirt collar, but shall not extend below it.
• Men are required to be clean shaven. Any moustaches and beards must be neatly trimmed at all times.
• Jewelry shall not be a distraction.  Men may not wear earrings.
• No exceedingly long fingernails that restrict or hamper your ability to perform your job. Hands should be well manicured, with clean fingernails. Due to health and safety reasons, we request that you not wear nail polish. Back of the House Team Members are never permitted to wear nail polish or acrylic nails.
• Daily bathing, effective deodorant, good dental hygiene and fresh breath are a must.
• Make up should be subtle and not overpowering.
• The use of colognes and fragrances is strongly discouraged. We want our Guests to be enticed by the aromas from our kitchen!
• Failure to meet the standards of this policy will be met with corrective action, which may include being asked to leave work to improve one’s personal appearance/hygiene. Deliberate or repeated failure to comply with this policy will result in disciplinary action, up to and including termination.

Uniform Guidelines

All Front of house employees to include delivery drivers are required to wear one of the following uniforms:

MEN

• An all black uniform consisting of dress pants, slacks, or khakis, that are neat and un faded.
  • Black Belt
  • Black dress shoes with a non-slip sole (Shoes must be closed toed, no heels allowed)
  • One of the following shirts
    • Black button down long sleeve shirt
    • Black short sleeve polo shirt (If it has a logo it should not exceed the size of a quarter)
    • Black WokChow embroidered polo shirt
  • Black socks
  • Shirt should always be tucked in

WOMEN

• Black shirts, dress pants, or dresses of an appropriate length (hem line reaches 1 inch below finger tips)
• Shoulders must be covered
• No low-cut tops
• Clothes should be all black or red, the color of fire.
• Due to the varied variety of possible clothing a female employee can wear, if you have a question about appropriate attire please consult a member of management.